Personalised Gifts make a special present.
| About Us This web site is owned and operated by PrezziesOnLine.com who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: PrezziesOnLine.com Lake House Great Saxham Bury St Edmunds Suffolk IP29 5JN United Kingdom Phone: +44 (0)1284 850469 Email: sales [at] prezziesonline [dot] com VAT Registration Number: 637 9662 89 Company number: 1629474 PrezziesOnLine.com is a trading name of MasterWeb Ltd |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. Non UK customer: Your card company will convert the transaction to UK pounds. We accept Visa and MasterCard. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will try to correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling We send goods via Royal mail or a selected courier. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 1 - 7 business days. International orders are generally received in under 7 days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 15% VAT is added. |
| Credit Card Security We recommend the use of a Payment Service Provider. We do NOT store financial details. For your financial security we use Lloyd TSB Cardnet and a Payment Service Provider. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1284 850469 or write to us at Lake House Great Saxham Bury St Edmunds Suffolk IP29 5JN United Kingdom |
| Privacy Policy PrezziesOnLine.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Personalised Products We are not able to refund products which have been personalised. Once an order for a personlised product has been placed it cannot be cancelled. |